Refund and Returns Policy

Thank you for shopping with Decoratin. We take pride in the quality and craftsmanship of our homeware products and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please review our refund policy below.

Refund Eligibility

We accept refund requests under the following conditions:

• The item must be in its original condition, unused, and in its original packaging.
• The refund request must be made within 30 days of the purchase date.

How to Request a Refund

To request a refund, please email us at info@decoratin.com.au with the following details:

• Your name
• Order number
• Reason for the refund request
• Photos of the item, if it is damaged or defective

Once we receive your email, our customer service team will review your request and respond with further instructions.

Non-Refundable Situations

Please note that we do not offer refunds for change of mind. Refunds are only provided for items that are defective, damaged upon arrival, or not as described.

Return Shipping

If your refund request is approved, we will be responsible for covering the cost of return shipping.

Refund Processing

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at admin@decoratin.com.au. We are here to assist you and ensure your shopping experience with Decoratin is a pleasant one. Thank you for your understanding and support.

Sincerely,
The Decoratin Team